FAQ

Q1: Why is my order incomplete, where is my item?

We are very sorry for this, please contact our friendly Customer Service Team for advice on +971(4)-298-4130 or mail us at support@mummazone.com

Q2: What do I do if my product is damaged?

Our team takes special care of each order to ensure your order reaches you in perfect condition. However, if it happens that you do receive a damaged item, please fill in the Returns Form by following the link below and your case will be processed at the earliest possible. Please click here to fill out our return form.

Q3: How do I track my order?

You can track your order from your account page, once your order is shipped, you’ll receive a notification by email that you order is dispatched. You can also contact our Customer Service Team on +971(4)-298-4130 who will be happy to help you track your order.

Q4: What if the chosen item is out of stock?

We know how hard it is to not have what you really want. Not to worry, you can contact our Customer Service team who will try their hardest to find an alternative item for you or give you an approximate time of when the item will be back in stock.

Q5: How can I return my item?

If you’d like to return an item, notify us of your intent within 7 days of receiving your goods by emailing us at support@mummazone.com

Q6: What are the items that are not eligible for return?

Please see below for a list of items we cannot accept returns on:

  • Baby wipes
  • Consumables must be returned unopened and unused, with the seals of any packaging still intact.
  • Customised products.
  • Diapers.
  • Products that have been assembled or installed

Q7: What are the shipping costs?

 

Q8: How can I pay?

 

Q9: How do I cancel or amend my order?

Refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed After this period, your order is sent immediately to our warehouse for fulfillment and cannot be changed. To amend or cancel your order, please contact our friendly Customer Service Team for assistance.

Q10: How do I find out more about the products?

The video section in our website will give you a proper description of our products. For any other inquiry, you can mail us at support@mummazone.com

Q11: Do I have to pay to return items?

Absolutely not. All returns are completely free and we offer a courier service to ensure a safe return to Mummazoneonline.com If you still have questions, you can contact our friendly Customer Service Team so we can advise on any questions you might have.