Cancelling Your Order

The most important thing for us is that you feel comfortable buying the items you really want. There is no point in buying the item you don’t want anymore. You have the right to cancel your order at any time before delivery of the items(s). You will be refunded the full amount paid including delivery charges if cancelled prior to dispatch. You are highly encouraged to inform us the cancellation of your order as early as possible.

You can cancel or amend your order within two hours of it being placed. refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed

Cancellations depend on the status of your shipment

If the order has not been shipped:
  • To cancel your order, write to us at support@mummazone.com to initiate the cancellation process.
  • Our customer service team might ask you the reason for cancellation and feedback so that we can serve you better in future.
If the order has been shipped:
  • Once the order is shipped by our courier partner, it will be difficult at our end to cancel your order.